Privacy Policy
In this privacy policy, "us", "we" or "our" means The Real Me (ABN ).
This policy sets out how we use your personal information and explains:
1. what kind of information we collect and how it is collected;
2. how we use the information you provide;
3. how we disclose the information you provide;
4. how we treat sensitive information;
5. the management and security of your information;
6. how you can update your personal information;
7. how you can seek access to the information we hold about you; and
8. how to contact us.
We may, from time to time, review and amend this privacy policy to take account of new laws and technology and changes to our operations. Please review this policy periodically to check for amendments. All personal information held by us will be governed by its most recent policy posted on The Real Me.
1. What information we collect and how we collect it
We collect personal information from a variety of sources, including from you, members of the public, advertisers, prospective employees, mailing lists, contractors and business partners.
In general, the personal information we collect includes (but is not limited to) name, email address, other contact details and possibly financial information, including credit card information.
We store the personal information you enter on The Real Me or give to The Real Me in other ways. We obtain most personal information through the The Real Me membership registration process and survey process. You may also provide information to us when you request or acquire a product or service from us or our related companies, provide a product or service to us, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with us by e-mail, telephone or in writing (for example if you contact customer service to make a complaint or provide feedback).
We obtain personal information that you provide as part of you’re the Real Me survey, such as email address, gender, interests, marital status, and location.
We also obtain personal information that you otherwise post or transmit on The Real Me, and personal information provided to us via The Real Me.
Automatic collection
We use a feature of your web browser called a cookie to assign your computer a 'User ID'. Cookies contain information by which we can identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. We may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that we believe may be of interest, based on that information. In some cases a web page might contain more than one cookie, the information gathered from these different cookies are used to build statistical and demographical information which does not identify you personally to advertisers and other third parties for marketing, promotional purposes.
To disable your cookies, please refer to the help menu within your web browser.
Indirect collection
We endeavour to collect personal information about an individual only from that individual. In some circumstances we may obtain personal information from a third party. If you provide personal information about another person to us, we require that you inform that person you have done so and provide them with a copy of this policy.
2. How we use the information we collect
We may use information we collect from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. We generally use personal information to:
In most cases where we ask you to provide information about yourself, if you do not provide us with that information, we will not be able to provide you with the requested product or service.
You agree that personal information that you provide and/or we obtain as part of your The Real Me membership registration process and survey process, is Sensitive Information, which we may use and disclose only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
3. How we disclose the information we collect
The Real Me may provide your information to third parties:
You agree that personal information that you provide and/or we obtain as part of your The Real Me membership registration process and survey process, is Sensitive Information, which we may use and disclose only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
4. How we treat sensitive information
"Sensitive Information" means information relating to a person's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal record and health.
We may use and disclose Sensitive Information only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
5. Management and security of your information
The Real Me has appointed a Privacy Officer to oversee the management of personal information in accordance with this policy and the Commonwealth Privacy Act.
We protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, pass word access, secure servers and encryption of credit card transactions.
6. Updating your information
We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. Members of The Real Me can update their membership information via the website (through the Account Details page). Where personal information is no longer required by us, it will be destroyed or de-identified.
7. Seeking access to your information
Subject to certain exceptions set out in the Privacy Act, you have the right to seek access to the personal information we hold about you, and advise us of any inaccuaracy, at any time.
Members of The Real Me can access their membership information via the website (through the Account Details page) at any time. If you would like to seek access to personal information we hold about you, please contact us in any of the following ways:
phone:
email:
write to:
The Real Me Privacy Officer
ADDRESS
If you make an access request, we will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request.
8. How to contact us
If you have any questions or complaints about how we collect, use, disclose, manager or store your personal information, please contact us in any of the following ways:
phone:
email:
write to:
The Real Me Privacy Officer
ADDRESS
See our Terms & Conditions »
This policy sets out how we use your personal information and explains:
1. what kind of information we collect and how it is collected;
2. how we use the information you provide;
3. how we disclose the information you provide;
4. how we treat sensitive information;
5. the management and security of your information;
6. how you can update your personal information;
7. how you can seek access to the information we hold about you; and
8. how to contact us.
We may, from time to time, review and amend this privacy policy to take account of new laws and technology and changes to our operations. Please review this policy periodically to check for amendments. All personal information held by us will be governed by its most recent policy posted on The Real Me.
1. What information we collect and how we collect it
We collect personal information from a variety of sources, including from you, members of the public, advertisers, prospective employees, mailing lists, contractors and business partners.
In general, the personal information we collect includes (but is not limited to) name, email address, other contact details and possibly financial information, including credit card information.
We store the personal information you enter on The Real Me or give to The Real Me in other ways. We obtain most personal information through the The Real Me membership registration process and survey process. You may also provide information to us when you request or acquire a product or service from us or our related companies, provide a product or service to us, complete a survey or questionnaire, enter a competition, participate in forums or when you communicate with us by e-mail, telephone or in writing (for example if you contact customer service to make a complaint or provide feedback).
We obtain personal information that you provide as part of you’re the Real Me survey, such as email address, gender, interests, marital status, and location.
We also obtain personal information that you otherwise post or transmit on The Real Me, and personal information provided to us via The Real Me.
Automatic collection
We use a feature of your web browser called a cookie to assign your computer a 'User ID'. Cookies contain information by which we can identify your computer to our servers. You may configure your browser so that you are notified before a cookie is downloaded or so that your browser does not accept cookies. We may use information contained in cookies to make assumptions about the user of the computer and to provide users of that computer with focused advertising that we believe may be of interest, based on that information. In some cases a web page might contain more than one cookie, the information gathered from these different cookies are used to build statistical and demographical information which does not identify you personally to advertisers and other third parties for marketing, promotional purposes.
To disable your cookies, please refer to the help menu within your web browser.
Indirect collection
We endeavour to collect personal information about an individual only from that individual. In some circumstances we may obtain personal information from a third party. If you provide personal information about another person to us, we require that you inform that person you have done so and provide them with a copy of this policy.
2. How we use the information we collect
We may use information we collect from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. We generally use personal information to:
- provide you with products or services you have requested on The Real Me;
- personalise and customise your experiences on The Real Me;
- help us manage and enhance The Real Me;
- communicate with;
- provide you with ongoing information about opportunities relating to The Real Me that we believe you may be interested in;
- give you the opportunity from time to time to receive e-mail and newsletters from us;
- investigate any complaints made by you; and/or
- investigate you or your The Real Me account if we have reason to suspect that you are or have been using The Real Me in breach of the terms and conditions of use of The Real Me or if we have reason to suspect that you are or have been otherwise engaged in any unlawful activity.
In most cases where we ask you to provide information about yourself, if you do not provide us with that information, we will not be able to provide you with the requested product or service.
You agree that personal information that you provide and/or we obtain as part of your The Real Me membership registration process and survey process, is Sensitive Information, which we may use and disclose only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
3. How we disclose the information we collect
The Real Me may provide your information to third parties:
- engaged by The Real Me to perform functions on its behalf, such as processing credit card information, mailouts, debt collection, marketing, research and advertising;
- authorised by you to receive information held by;
- as required or authorised by or under any law;
- as a necessary part of any investigation by us into you or your The Real Me account (including to your Internet Service Provider or network administrator); and/or
- if we have reason to suspect that you are or have been using The Real Me in breach of the terms and conditions of use of The Real Me or if we have reason to suspect that you are or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary, for example, for the prevention, detection, investigation, prosecution or punishment of any unlawful activity (including to the Police or any other enforcement body, or your Internet Service Provider or network administrator).
You agree that personal information that you provide and/or we obtain as part of your The Real Me membership registration process and survey process, is Sensitive Information, which we may use and disclose only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
4. How we treat sensitive information
"Sensitive Information" means information relating to a person's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal record and health.
We may use and disclose Sensitive Information only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
5. Management and security of your information
The Real Me has appointed a Privacy Officer to oversee the management of personal information in accordance with this policy and the Commonwealth Privacy Act.
We protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, pass word access, secure servers and encryption of credit card transactions.
6. Updating your information
We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. Members of The Real Me can update their membership information via the website (through the Account Details page). Where personal information is no longer required by us, it will be destroyed or de-identified.
7. Seeking access to your information
Subject to certain exceptions set out in the Privacy Act, you have the right to seek access to the personal information we hold about you, and advise us of any inaccuaracy, at any time.
Members of The Real Me can access their membership information via the website (through the Account Details page) at any time. If you would like to seek access to personal information we hold about you, please contact us in any of the following ways:
phone:
email:
write to:
The Real Me Privacy Officer
ADDRESS
If you make an access request, we will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request.
8. How to contact us
If you have any questions or complaints about how we collect, use, disclose, manager or store your personal information, please contact us in any of the following ways:
phone:
email:
write to:
The Real Me Privacy Officer
ADDRESS
See our Terms & Conditions »
- • provide you with products or services you have requested on The Real Me;
• personalise and customise your experiences on The Real Me;
• help us manage and enhance The Real Me;
• communicate with;
• provide you with ongoing information about opportunities relating to The Real Me that we believe you may be interested in;
• give you the opportunity from time to time to receive e-mail and newsletters from us;
• investigate any complaints made by you; and/or
• investigate you or your The Real Me account if we have reason to suspect that you are or have been using The Real Me in breach of the terms and conditions of use of The Real Me or if we have reason to suspect that you are or have been otherwise engaged in any unlawful activity.
- • provide you with products or services you have requested on The Real Me;
• personalise and customise your experiences on The Real Me;
• help us manage and enhance The Real Me;
• communicate with;
• provide you with ongoing information about opportunities relating to The Real Me that we believe you may be interested in;
• give you the opportunity from time to time to receive e-mail and newsletters from us;
• investigate any complaints made by you; and/or
• investigate you or your The Real Me account if we have reason to suspect that you are or have been using The Real Me in breach of the terms and conditions of use of The Real Me or if we have reason to suspect that you are or have been otherwise engaged in any unlawful activity.
- • provide you with products or services you have requested on The Real Me;
• personalise and customise your experiences on The Real Me;
• help us manage and enhance The Real Me;
• communicate with;
• provide you with ongoing information about opportunities relating to The Real Me that we believe you may be interested in;
• give you the opportunity from time to time to receive e-mail and newsletters from us;
• investigate any complaints made by you; and/or
• investigate you or your The Real Me account if we have reason to suspect that you are or have been using The Real Me in breach of the terms and conditions of use of The Real Me or if we have reason to suspect that you are or have been otherwise engaged in any unlawful activity.